You've been quietly stacking digital gold on Jar ₹10 here, spare change there, and suddenly you realize you've got a decent amount sitting in your locker. Now you want to hold it in your hands. An actual coin, solid and real, delivered to your door.
Good news: you can. And it's far simpler than most people expect.
This guide walks you through everything: the minimum gold you need, which physical formats are available, how to place the order, what delivery costs, how long it takes, and exactly what to do if
something goes wrong along the way.
When Can You Convert? Minimum Gold Balance Required
Before you get excited about the catalogue, check your balance first.
To place a physical delivery order on Jar, you need at least 0.5 grams of gold in your digital locker. That's the floor; anything below that and the delivery option simply won't activate.
There's also a 24-hour holding rule to keep in mind: gold purchased within the last 24 hours cannot be sold or converted. So if you just added funds to your account today, wait for the 24-hour period to pass. Once that window passes, your gold is fully available for withdrawal as cash or for physical delivery.
This rule applies to all digital gold platforms in India to prevent price arbitrage.
What Physical Gold Options Are Available on Jar?
Open the gold delivery catalog on Jar, and you will see a list of gold coins and their weights. These are 24 karat (99.95% pure) gold coins, certified and supplied by SafeGold, India’s trusted gold banking partner.
The available denominations typically include:
| Weight | Approximate Use Case |
| 0.5g coin | Entry-level, gifting |
| 1g coin | Most popular choice |
| 2g coin | Mid-range gifting |
| 5g coin | Savings milestone |
| 10g coin | Serious accumulation |
Availability of specific denominations may vary at the time of your order. The Jar app displays the current catalogue in real time, so always check within the app for the most up-to-date options.
Currently, Jar's physical delivery is centered on coins. If you're specifically looking for bars or jewellery, that's not part of the current offering; coins are the format here.
Step-by-Step: How to Place a Physical Gold Order on Jar
Ordering physical gold through Jar is genuinely as straightforward as ordering something off a food delivery app. Here's exactly how it works:
Step 1: Open the Jar App and Navigate to Nek Jewellery
Tap the hamburger menu (the three-line icon, usually at the top corner of your home screen). From the menu, select Gold Delivery. This opens the delivery catalogue.
Step 2: Browse the Catalogue and Select Your Coin
You'll see the available coin denominations along with their current prices (which reflect live gold rates plus making charges). Pick the weight you want to convert.
Step 3: Add Your Delivery Information
You will be asked for your delivery address. Please verify all the field names, addresses, PIN codes, and phone numbers twice. The most common delivery problems are mistakes here.
Step 4: Review Making and Delivery Charges
Before confirming, the app will show you a breakdown of the making charge and delivery fee applicable to your selected coin. Review this before proceeding.
Step 5: Confirm the Order
Once you're happy with the details, place the order. The equivalent grams of gold will be deducted from your digital locker immediately, and you'll receive an order confirmation.
That's it. The rest will be taken care of automatically.
Delivery Charges
Delivery charges and making charges will be applicable for physical gold conversion from digital gold on Jar. These are not hidden fees, but are clearly stated prior to the confirmation of the order.
The making charge covers the process of converting raw gold into a minted coin. The delivery charge covers insured shipping to your doorstep. The delivery charge covers insured shipping to your doorstep.
Both charges vary based on the weight of the coin you select; heavier coins carry higher charges. There is no flat free delivery threshold currently, so factor this into your decision when choosing which denomination to order.
The digital gold itself (the underlying asset) remains priced at live market rates. You're essentially paying for the fabrication and logistics on top of the gold value.
Expected Delivery Timeline
Once your order is confirmed and the gold is deducted from your locker, delivery is usually 7-10 business days to your door.
Jar's delivery partners try to maintain this window, but actual timelines can be a bit longer depending on
your location (metro vs tier2/tier3 cities), public holidays, and logistics partner load.
Plan accordingly; if you need the coin for a specific occasion like a wedding, anniversary, or festival, place the order at least two weeks in advance to have a comfortable buffer time.
How to Track Your Gold Delivery
You can track your order right in the app after you place it. Here’s where to find it:
Open the Jar app and select the Transactions tab. Find your gold delivery order by tapping it. You should be able to see the current order status and, when the shipment is dispatched, a tracking link or tracking number from the delivery partner.
If it’s been a few days since it shipped and the tracking info hasn’t updated, then it’s a good time to reach out to Jar’s support team through the help section of the app.
Keep your phone number active and accessible; delivery partners typically call before attempting delivery, especially for high-value shipments like gold coins.
What to Do If Delivery Is Delayed or Damaged?
Delays happen. Here's what to do in each case:
If Your Delivery Is Delayed Beyond 10 Days
Check the status of your tracking in the Transactions tab. If your shipment is marked as dispatched but has not moved for 3–4 days, please contact Jar's customer support directly through the app. Have your order ID ready; it speeds things up significantly.
Jar's delivery partners handle gold shipments with insured logistics, so the coin is covered during transit. A delay doesn't mean it's lost, but escalating early ensures the team is watching your case.
If Your Package Arrives Damaged
Do not accept a visibly tampered or damaged package. Refuse delivery on the spot and document everything; photograph the package before and after refusal if possible.
Immediately report the issue to Jar support with your order ID, photos, and a description of the damage. Since the gold is insured by the provider during transit, you have recourse. The faster you report, the faster it gets resolved.
If the Wrong Item Is Delivered
Same process: photograph the package and its contents, then contact support immediately. Don't use or open the item beyond what's needed to confirm the error.
How to Sell Digital Gold and Withdraw Cash Instead
Not everyone wants the physical coin. If you'd rather take the money, the withdrawal process on Jar is equally simple.
The Step-by-Step Withdrawal Process
- Open the Jar app and tap the Withdraw button on the home screen.
- Enter the amount of gold (in grams) or the rupee value you want to encash.
- Enter your primary UPI ID and tap Proceed.
- Once the gold is sold at the live sell price, the money is transferred directly to the bank account linked to your UPI ID.
Remember the 24-hour rule here too: gold purchased in the last 24 hours cannot be sold. Wait for that window to pass before initiating withdrawal.
What Does Withdrawal Actually Cost?
Nothing extra. Jar does not charge any fees for selling digital gold and withdrawing money. Your gold is sold at the live market sell price, and the full value lands in your bank account. No platform cut, no hidden deduction. Jar has no hidden charges. We charge 3% GST on your gold purchase, which directly goes to the government.
How Long Does the Money Take to Arrive?
The amount generally reflects in your bank account within a few minutes to a few hours of a confirmed sale, depending on UPI processing times and your bank.
What If a Withdrawal Fails?
If your gold has been deducted from the locker but the bank transfer failed, don't panic; this usually happens due to an incorrect UPI ID or a temporary issue at your bank's server.
To retry: open the Jar app, go to the Transactions tab, find the failed transaction, tap on it, re-enter your UPI ID, and click Proceed. The money will be transferred once the retry goes through. If the issue persists, contact your bank first, then reach out to JAR support.
The beauty of digital gold on Jar is that it gives you the best of both worlds – the flexibility of a liquid financial asset and the option to hold something physical in your hand when the occasion calls for it. Whether you're cashing out for an emergency, treating yourself, or converting your savings into a gold coin as a milestone marker, the process is designed to be friction-free.
Start small if you haven't already. Even ₹10 a day compounds into something real, and when you're ready, you can hold it.
FAQs
How much gold do I need to get physical delivery on Jar?
You need a minimum of 0.5 grams of gold in your Jar locker to place a physical delivery order. Gold purchased within the last 24 hours is not eligible; you must wait for that period to pass before converting.
What types of physical gold can I order through Jar?
Jar currently sells certified 24-karat gold coins in different weights (generally 0.5g, 1g, 2g, 5g and 10g). These are from trusted gold banking partners in India, including Augmont, MMTCPAMP, and SafeGold. Gold bars and jewellery are not part of the current delivery offering.
Are there any charges for withdrawing digital gold as cash on Jar?
No. Jar does not charge any fees for selling your digital gold and withdrawing the proceeds. Your gold is sold at the live market sell price, and the entire amount is transferred to the bank account mapped to your UPI ID. Only if you choose to receive physical coins will you be charged for making and delivery.
How long does physical gold delivery take after placing an order on Jar?
Delivery typically takes 7 to 10 business days after your order is confirmed. If you're ordering for a specific occasion, place your order at least two weeks ahead to account for any delays.
What should I do if my gold delivery is damaged or delayed?
For delays beyond 10 days, check your tracking in the Transactions tab and contact Jar support with your order ID. For damaged packages, refuse delivery, photograph the damage immediately, and report it to Jar support as soon as possible. Your gold is insured during transit, so you have full recourse.
Can I withdraw my gold investment after just one day on Jar?
Yes. There's no lock-in period on Jar. You can then sell your gold and withdraw the money to your bank account or opt to have the physical coins delivered to your home - but only 24 hours after your purchase.
